David Pelton
Senior Director, Refuel
As our company has grown from five stores to over 230, managing our fuel dispensers efficiently has become increasingly challenging. Guardian Connect has given us visibility into our operations that we didn’t have before.
We went from 32 test sites to 105 live sites in just 60 days,” Pelton said. “The rapid deployment of Guardian Connect impressed us, as it didn’t drag out for months. Their remote staff support has helped us resolve issues faster and more efficiently, without requiring any input from our store owners.
John Yeager
President, Rogers Petroleum, Inc
“Rogers Petroleum utilizes Guardian Connect to insure that our customers have a good experience with their new dispensers. Nothing frustrates our customers and our customers’ customers more than to have a dispenser out of service for a few days waiting for a technician to arrive.
Guardian can remotely make repairs and get the dispensers back on-line in a matter of hours. Guardian Connect is a win for both Rogers Petroleum and our customers.”
What is
Guardian Connect?
We are a premium service platform that:
Remotely monitors and repairs fuel dispensers, tank gauges and other enabled devices at fueling locations.
By Connecting to our customers’ equipment, we are able to get active notifications of certain conditions such as flow rate, paper-out, card reader and keypad failure, error codes, tampering alerts and other conditions that would warrant the need for equipment service.
Key Benefits
Reduced downtime of equipment
Increased store profitability through fewer service calls
Informed dispatch
Elevated customer satisfaction
Ease of use - Guardian Connect works entirely in the background of your business
Guardian Connect Actively Monitors on
Card Reader Status
Flow Rate
Printer Status
Receipt Paper Levels
Pin Pad Performance
Pump 2-wire Comm
Additional Capabilities
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Remote Software Downloads & Updates
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Remote P2P Encryption
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EV Charging Station Monitoring
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Door Sensor Monitoring
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How long before you find out that one of your dispensers is out of order?
Are you using Store Clerks to sell merchandise or fix dispensers?
How many customers decide to go to a different site if dispensers appear down?
Are you generating receipts on every transaction?
Are you delivering acceptable flow rates to your customers?
CHALLENGE:
Customer Fueling Experience
SOLUTION:
Use Guardian Connect to Offer Best Possible Fueling Experience
Analytics
Use insights to run a better business
Know First
Be the first to know if a dispenser is not working at its best
Maintain High Flow
Remotely detect slow flow at grade level
Downtime
Every hour that a fuel position is inoperable equates to lost profit
Protracted Repair
Return visits means longer downtimes and higher revenue loss
Tech Cost
Average on site service call is $250-450
Inside Store Sales
35% of forecourt customers go inside C-store to purchase merchandise
CHALLENGE:
Forecourt Maintenance
SOLUTION:
Remote Maintenance
of the Forecourt
Remote Power Cycle
24.7% remote resolution. Resolve problems in as little as 15 minutes
Smart Dispatch
Automated technician dispatch, with error codes, and correct parts to improve first time fix rate
Update Software
Enhanced dispenser stability, and bug fixes without a site visit
Improve Uptime
Improve uptime, customer perception, gas volume and inside sales
Active Monitoring by Guardian Connect
Over
12,000+
Live monitoring of dispenser performance metrics
On-site service available within our footprint.
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Remote monitoring & responses available nation-wide!
Remote Monitoring & Support Center
