Guardian Connect
History
What is Guardian
Connect
Fueling Experience
Challenges/Solution
TESTIMONIALS
Kunal Kapadia
Project Manager, Sunstate Oil
“Guardian Connect has been a great program that makes managing sites easier! We are able to get easy help when dispensers go down and service calls have become more efficient with all the diagnostics that can be done through this program. This has greatly reduced the downtime at all sites and we highly recommend it to all operators and suppliers.”
Sunstate
“Mauris tellus lorem, tempus sed nibh at, varius convallis mi. sed scelerisque odio neque a lacus. Ut consectetur ligula. ed rhoncus sapien eget feugiat scelerisque. Pellentesque pulvinar lectus id viverra eleifend. Quisque eros urna, iaculist”
Kars
“Mauris tellus lorem, tempus sed nibh at, varius convallis mi. sed scelerisque odio neque a lacus. Ut consectetur ligula. ed rhoncus sapien eget feugiat scelerisque. Pellentesque pulvinar lectus id viverra eleifend. Quisque eros urna, iaculist”
Kunal Kapadia
Project Manager, Sunstate Oil
“Guardian Connect has been a great program that makes managing sites easier! We are able to get easy help when dispensers go down and service calls have become more efficient with all the diagnostics that can be done through this program. This has greatly reduced the downtime at all sites and we highly recommend it to all operators and suppliers.”
Sagar Shah
VP Operations, Kars Petro
“Guardian Connect remote service is making management of our sites easier! We are able to get expedited help when dispensers go down along with service calls becoming more efficient, with all the diagnostics that can be done through this service remotely. So far being connected has greatly reduced the downtime at all of our sites, this is where technology is headed in our industry and Guardian Connect is leading the way.”
John Yeager
President, Rogers Petroleum, Inc
“Rogers Petroleum utilizes Guardian Connect to insure that our customers have a good experience with their new dispensers. Nothing frustrates our customers and our customers’ customers more than to have a dispenser out of service for a few days waiting for a technician to arrive. For a little over one dollar per day Guardian can remotely make repairs and get the dispensers back on-line in a matter of hours. Guardian Connect is a win for both Rogers Petroleum and our customers.”
Forecourt Maintenance
Challenges/Support
Active Monitoring by
Guardian Connect
Guardian Connect
Remote Support
What is Guardian Connect?
We are a premium service platform that:
Remotely monitors and repairs fuel dispensers, tank gauges and other enabled devices at fueling locations.
By Connecting to our customers’ equipment, we are able to get active notifications of certain conditions such as flow rate, paper-out, card reader and keypad failure, error codes, tampering alerts and other conditions that would warrant the need for equipment service.
Remote Monitoring Center
By utilizing a suite of proprietary connectivity tools, Guardian Connect remotely performs diagnostics on equipment without ever going to the affected site. Should equipment malfunction, Guardian Connect receives continuous notifications, often resulting in repair before a client knows there is an issue. Our monitoring center is staffed with master level technicians that are trained and certified to understand the fuel systems at a customer’s site.
Guardian Connect
Actively Monitors Through
Safety & Experience
Guardian Connect Actively Monitors Through Safety & Experience
- CRIND / Pump Alerts
- Flow Rate
- Card Reader Status
- Dispenser Security
- CRIND S/W updates
- CRIND Paper Levels
- Keypad Performance
In response to COVID-19, Guardian Connect has improved the store’s safety and experience to their customers. Our master level technicians quickly notify clients of these conditions so action can be taken to correct the situation, ultimately improving end-customer experience at fueling locations. To add even more value to our connected clients, software bug-fix updates and software downloads for feature and functionality are conducted without having a technician on site. Providing an alternative solution, that limits visits to the site which helps protect customers and employees as a precaution to COVID-19.
Guardian Connect Delivers
- Eliminates Unnecessary Service Dispatches
- Increases Uptime
- Customer Retention
- Profitability
- Cost Savings
How long before you find out that one of your dispensers is out of order?
Are you using Store Clerks to sell merchandise or fix dispensers?
How many customers decide to go to a different site if dispensers appear down?
Are you generating receipts on every transaction?
Are you delivering acceptable flow rates to your customers?
CHALLENGE:
Customer Fueling Experience
SOLUTION:
Use Guardian Connect to Offer Best Possible Fueling Experience
Know First
Be the first to know if a dispenser is not working at its best
Maintain High Flow
Remotely detect slow flow at grade level
Analytics
Use insights to run a better business
Historical Service Cycle
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Connected Service Cycle
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Downtime
Every hour that a fuel position is inoperable equates to lost profit
Protracted Repair
Return visits means longer downtimes and higher revenue loss
Tech Cost
Average on site service call is $250-450
Inside Store Sales
35% of forecourt customers go inside C-store to purchase merchandise
CHALLENGE:
Forecourt Maintenance
SOLUTION:
Remote Maintenance of the Forecourt
Remote Power Cycle
24.7% remote resolution. Resolve problems in as little as 15 minutes
Smart Dispatch
Automated technician dispatch, with error codes, and correct parts to improve first time fix rate
Update Software
Enhanced dispenser stability, and bug fixes without a site visit
Improve Uptime
Improve uptime, customer perception, gas volume and inside sales
Active Monitoring by Guardian Connect
Over
Connected Devices
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Live monitoring of Dispenser performance metrics
Over
Connected Devices
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Live monitoring of Dispenser performance metrics
Over
Connected Devices
0
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Live monitoring of Dispenser performance metrics
Remote Software Updates Improves Uptime
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Examples of Routine Software Updates
Gilbarco Veeder-Root on average releases 2 to 3 updates a year. Sample benefits from recent software update:
- Improvement to Large Touch Screen touch response
- Enhanced card reader error detection
- Better media diagnostics
- QR Code printing capability
- Fixed Passport “prepay authorized failure” bug
- Fixed grade restrictions on preset applied to subsequent transactions
- Added Printer Font
- CRIND Bios “Predictor” setting is now set to… disabled (default)
- Added configurable “card removed” timeout
Site Uptime Performance Report
- Daily & Weekly Reports
- Flow Rate Charts
- Printer Paper Out/Low
- Printer Jam
- Site Interactions
- Dispatch Remote Fixes
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Guardian Connect Price List
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Guardian Connect Support
Get Started Today. Discover More About How Guardian Connect Can Help You.
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Project Introduction
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Research & Concept
We’re a team of non-cynics who truly care for our work and for each other.
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Project Termination
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